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Frequently Asked Questions

Please find below answers to our frequently asked questions.

Are there any set up fees for printing or embroidery?

There are no set up fees for printing or embroidery, provided there are a minimum of 24 garments. If you require less than 24 garments the set up fee is as follows:

Less than 6 garments: £50.00 + VAT
Between 6 and 242 garments: £30.00 + VAT

How do we place an order?

Orders can be placed on line, and paid for by credit or debit card.

If you are a school, or you have an account with us you can also opt to receive an invoice.

We also accept orders by:

Fax: 01484-817836
Post: Pelican Bags. 97, East St. Huddersfield. HD3 3NF
Tel: 01484-513156

Will I get to approve my design?

For embroidered designs we will email a proof for you to approve before we embroider your garments. We can send a sample in the post if you prefer.

For printed garments we will send a proof if requested. Please contact Pelican Bags on 01484-513156 if you do require a proof for printing.

How long will my order take?

Delivery of plain items is 2/4 working days. Delivery of printed or embroidered garments is approx 7 working days from approval or artwork.

If you need your order in a hurry please let us know. We will always try and meet your deadlines.

Is there a minimum order?

No, there is no minimum order. However, if you require printing or embroidery we require 24. garments to offer free set up. 

Can I return my garments if they don't fit?

We are able to supply information on sizes for all our products. Please order carefully as we do not accept any liability for garments that do not fit, and we do not operate on a sale or return basis

Can I order samples?

We treat samples as a normal order, however, they can be returned within 30 days for a refund. Please order samples online, or contact the Pelican Bags on 01484-513156.

I want a garment, that I cannot see on your website?

Only a selection of garments that we supply are shown on the web site. If there is a specific garment you require, please contact us for a quote.

Can we have more than one logo on our garments?

Yes, we can embroider or print in multiple locations on each garment.

How do we send our artwork?

Artwork can be sent in any format inlcuding ,jpg, pdf, gif, word document.

We can also copy your logo from a letterhead or compliments slip, or even an old garment.

Do you charge for delivery?

Carriage is charged at £6.95 + VAT, to mainland UK. For offshore islands, Highlands of Scotland, Ireland additional charges apply.

We also offer NEXT WORKING DAY delivery to Mainland UK for £9.95 + VAT

We use Interlink Express courier service, and send an email with a tracking number when your order is despatched.

Are my credit card details safe?

We use Sagepay secure payments to process your card payments. We do not store or download any card numbers to ensure your details are safe.

Do you take all credit and debit cards?

We accept all cards except American Express.

Will my personal details be shared with other parties?

No, we will not pass your personal details onto any third parties, other that those dealing with your order (eg. Sage Pay Secure payments, courier.)

What if I require more than one logo?

The web site will allow one logo to be ordered online. If you require additional logo's please contact Pelican Bags and we will provide a quote. As a rough guide each logo (average size) is usually £3.00 + VAT per garment.